Your band will be processed at your nominated venue and will be available for collection when you first swim.
Pop down to your NOWCA venue and they can replace or provide you with a new band for a nominal cost.
Please contact your local venue to find out about their particular child swimming policy. It’s different for every venue!
The subscription is annual.
You simply go to your PAYPAL account and within the subscriptions section, cancel the renewal.
This will switch your membership to Annual renewal and your current year will not be affected.
Good question! Nothing can be more natural than swimming in the open water but time and time again we have seen that it can also be dangerous; we know that people swim without taking sensible precautions, some people even swim alone but we hope you agree that your safety is actually really important. Your wristband is a small part of a bigger safety system which helps to keep you and everyone else safe in the water. The operators follow a proven and robust safety system based around having a raised awareness of YOU in the open water. The added benefits of recording your swim performance, whether leisure or racing, cashless transactions amongst other things are our added benefits intended to make your swim experience as fun and easy as possible!
Firstly, please ensure that your email address is correct on your profile, secondly, check that you’ve added us to your safe senders list. If you still have a problem please contact us using the contact form - click here
Log in to your personal profile and update as necessary. It’s very important that your medical details are up to date at all times. Click here for the log-in page.
Sorry about that, please send us the details on the contact form and we’ll update your records.
Yes it is possible to use a temp band, just advise your venue manager on arrival and they can add it to your account for the session.
There may be a small admin fee levied by your venue.
Please contact your local venue or see their website for details.
As a guideline we suggest that first you can swim over 400m in a swimming pool before you try open water swimming. Please contact your local venue who will happily help you get the most out of your first encounter with the open water!
Yes we'd love to. Please go onto your profile and tick the ‘become a coach’ button on the bottom right of your profile page.
Update all/any information – the more, the better so customers can find you. If you tick the ‘publish’ box your details will be available for customers/venues to find you.
Please note – information on your coach profile will be public.
Please log into your account and - using the coaches profile tab - update the information – please remember this information will be public.
Please log into your account and - on the coaches profile tab - untick the publish box.
Have a good read of the safety standards that are synonymous with the open water, make any changes, if necessary, to keep your participants safe. Play around with it, you’ll be amazed at what it can do for your venue/club. Go ahead and use it
Yep, it is designed to be used for any open water activities and their participants
Yep, we are always happy to show off what we can do. Let’s book a date please email firstname.lastname@example.org
Yes, happily. It’s an entire safety system for any open water venue, plus it’s a free chipped timing system for races and events – happy fundraising! No more sharing the profits.
It’s an app that you can download to any android device and use straightaway. We will send you scanners and bands to get you up and running. We have a full support team back at HQ to help you with any questions you may have.
Your participants buy their wristband online, you get commission to help you run your club and you can manage your club sessions/races/safety directly from your device or devices.
The app will run on all android devices
We give you the first scanner for free. If you need more scanners we can send them to you for £12 each.
Yes, you can. It’s designed for any race or event of any distance, number of waves, stages, transitions, anything you like. Happy fundraising!